Learning • Programs • Operations
Learning & Program Operations Leader
Building scalable learning, onboarding, education, and operational programs that improve employee and customer outcomes.
About Jessica
Jessica Lynn Waters is an experienced learning and program operations professional with a background spanning training, continuing education, onboarding, team leadership, program coordination, and operational improvement.
Her work combines the people side of organizations with the systems required to make programs successful: schedules, resources, budgets, stakeholder communication, employee development, implementation, and continuous improvement.
She is particularly interested in opportunities where she can help organizations build effective learning programs, improve onboarding and adoption, coordinate complex initiatives, and create better experiences for employees and customers.
Core Areas of Expertise
Learning Operations
Training coordination, continuing education, learning programs, scheduling, process improvement, and program administration.
Program Management
Cross-functional coordination, stakeholder communication, resource planning, budgeting, implementation, and operational execution.
Onboarding & Adoption
Employee onboarding, customer education, change adoption, training delivery, feedback, and continuous improvement.
Selected Experience & Impact
People & Team Leadership
Managed schedules, interviews, hiring, onboarding, 30/60/90-day check-ins, performance feedback, reviews, and goal setting.
Learning & Education Programs
Managed training and education resources, coordinated continuing education programs, and supported budgets ranging from individual training initiatives to larger CE programs.
Operations & Implementation
Coordinated cross-functional initiatives, stakeholders, resources, schedules, implementation activities, and continuous process improvement.
Where Jessica Adds Value
Roles and environments that align especially well with Jessica’s experience and strengths.
- Learning Operations
- Learning & Development Programs
- Employee Onboarding
- Customer Education
- Implementation & Adoption
- Program Operations
Resume
Jessica’s current professional resume is available for recruiters, hiring managers, and organizations interested in learning more about her experience.
Let’s Connect
Interested in discussing learning, program operations, onboarding, customer education, or implementation opportunities?